Cancellation & refunds policy
Payment is requested in advance, either in full or over a period of two to three months. It is never possible to predict the results of research with certainty, and while we will make all reasonable efforts to obtain a positive result, the results of some research may be negative or inconclusive.
If we reach a point at which we believe that there is no longer any scope to continue research, before exhausting the funds provided, we ask our client to choose how to use the remaining funds: if research on another area is not required, we will refund any unspent monies.
If cancellation of a research programme is requested before research has commenced, we will make a refund, deducting a small administration fee. Requests for cancellation that are received after research has commenced will be treated on a case-by-case basis and where appropriate a partial refund will be offered.
Debrett Ancestry Research Ltd
Registered office address (not for correspondence):
Luccam House, Hockley Mill, Church Lane Twyford, Hampshire, SO21 1NT
Registered in England No: 1604753 · VAT No: 382 565136